privacy policy
How we collect, use, and protect your information.
Overview
This Privacy Policy explains how Demo Room ("we", "us") collects, uses, and protects information when you use demo-room.com, contact us, or book our venue and services. By using the site you agree to this policy. We handle personal information in line with Canada's PIPEDA and applicable Ontario law.
Information we collect
We collect information you provide directly, such as your name, email, phone number, message, and booking or event details when you submit an inquiry or reservation. We also collect basic, non-identifying analytics about how the site is used.
Payment information
When you pay for a booking, payments are processed by our third-party payment processor (Stripe). Your card details are handled directly by Stripe under its own security and privacy standards. We do not collect or store your full card number.
How we use it
We use your information to respond to inquiries, coordinate tours and events, process bookings and payments, provide our services, and improve the site. We do not sell your personal information.
Third-party services
We use trusted third parties to operate the site and services, including payment processing (Stripe), scheduling, an embedded map, a 3D virtual tour, video hosting, and form delivery. These providers process data only as needed to deliver their service, under their own privacy policies.
Cookies
We use a minimal set of cookies and similar technologies. See our Cookie Policy for details and how to control them.
Data retention
We keep inquiry and booking information only as long as needed to respond, deliver our services, and meet legal or accounting obligations, then delete it.
Your rights
You can request access to, correction of, or deletion of your personal information at any time by emailing hello@demo-room.com. We will respond within a reasonable timeframe.
Contact
Questions about this policy? Email hello@demo-room.com or call 647-274-9285. Demo Room, 307 Lakeshore Blvd. East, Toronto, ON M5A 1C1.